Privacy

Customer Service

Shipping & Delivery
1.  We offer Free Shipping to lower 48 states using UPS Ground or USPS tracking will be provided via email.

2.  We do offer faster shipping like 3 day air, 2nd day air and overnight shipping those can be select and calculate during checkout.  Please call us if you need it urgent going out same day 650-340-1112
2.  We deliver to Alaska, Hawaii, P.O. Boxes, and APO/FPO addresses, or Puerto Rico by USPS service. EXTRA SHIPPING COSTS apply; please email us or call us first.
3.  Please allow up to 1-2 business days after payment is received for your order to be processed before shipping.
4.  For internation shipping we only ship to Canada via USPS or UPS.
5.  We use USPS Priority Mail or First Class service to ship international orders. We are NOT liable for any international customs duty fees or brokerage fees.
6.  We are NOT responsible for any shipping delays as a result of the shipping company or customs clearing.
7.  Individual items selling for more than $300 will require a signature upon delivery. All other items are delivered without signature requirement. If you require signature upon delivery, you can call us with your request.
Privacy & Security
11/13/2010 FancierStudio

Our Commitment To Your Privacy

We are glad that you have chosen to shop at fancierstudio.com. We are committed to protecting your privacy online. This page explains how we collect, use and protect the information that you provide to us. We respect your privacy and intend to give you as much control as possible over your personal information.

How We Use Collected Information

We use collected information for the purpose of administering our business activities such as completing and tracking orders, customer service, communicating with customers, administering giveaways and other promotions, customizing the shopping experience, troubleshooting, improving the website design and functionality, and other business uses. From time to time, we may send you promotional messages by mail or email. You will always have the option to opt out of such communications.

We DO NOT share your information with third parties except as required by law or to facilitate business operations (such as shipping partners and payment processors).

How We Protect Your Information

In order to protect your information, we have put in place appropriate electronic, physical, and procedural safeguards. We utilize standard encryption/security technology to protect data transfer and our information systems are treated with the highest regard for security. In addition, we limit access to customer information to only authorized personnel. Contact Us

[650 340 1133 9:00am – 4:00pm PST]

NOTE TO MERCHANTS: Your privacy policy has legal implications as well as implications for your business. Please research what assurances you want to make to buyers and ensure that your states policy matches with your business practices.

Returns & Replacements
Please contact us via email for return instrucions :  sales@fancierstudio.com
Merchandise should be carefully packed to prevent any losses or damages in transit.ll items should be returned with a tracking number; we are not responsible for lost or damaged packages.
Warranty

Most of our products have a 6 month  warranty from the time of purchase. Exceptions are:

  • 3000W model lamps, 150W model lamps, 45W and 105watt compact fluorescent bulbs have a 30 day warranty.
  • Flash tubes have a 30 day warranty. Used flash tubes cannot be returned.
  • Opened muslin backdrops cannot be returned.

 

Ordering
When you decide to place an order, you are asked to complete an order form. The order form requires your name, billing and shipping address, credit card number, expiration date and CID#. You should also include other information fields such as your telephone number, to allow us to contact you regarding your order if necessary. This information is collected to make your shopping experience with us as smooth and pleasant as possible. It is used only for the benefit of Fancierstudio and you, our customers
Payment, Pricing & Promotions

We accept all major credit cards such as visa, master, american express, discover and debit card.  PayPal payments (via our website only) provided that the shipping address is a PayPal confirmed address. PayPal is accepted for U.S., Canada & UK customers only.

Please note: PayPal payments cannot be combined with other payment methods.

Orders through PayPal cannot be modified. You must cancel the order and place a new order if necessary.

Click here to learn more about Paypal.

Click here to learn more about what a PayPal “Confirmed” address is.

Click here to learn more on how to “Confirm” an address with PayPal.

Viewing Orders
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Updating Account Information
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